Features
- Enterprise Resource Planning (ERP)Manage quotes, reservations, allotments - Real-time search & book - Automate sales processes - Send automated communications - Fully operational bookkeeping - Automated request handling
- Content Management System (CMS)Manage all texts, images, videos centrally - Automatic image recognition - Publish content omnichannel - Automated cropping & resizing - Multi-language & multi-season - Smart ERP & PIM content
- Product Information Management (PIM)Manage own contracting - External third-party inventories - Extensive dynamic packaging - Price rules & margin calculation - Multi-currencies & exchange rates - Single contracting, multiple brands
- Document Management System (DMS/DAM)Manage documents and contracts in all file formats - Download, update and share - Context-aware document ecosystem - Smart documents - Workflow automation - Secured and centralized storage
- Customer Relations Management (CRM)Manage b2c and b2b contacts - Travelers, suppliers, partners - Manage opportunities & multiple quotes - Segmentation for personalized emails - Relation insights & profiling - Lead management & sales funnel
- API HubMulti-API aggregation - Manage suppliers’ inventories - Real-time search & book - Real-time packaging - Powerful caching - Content mapping and geocoding
- Customer ExperienceDTP publishing for brochures - Client portal & mobile travel app - Personalized travel documents - Unique in-office experiences - Personalized push communication - Enriched quotations & upselling
- Supplier communicationExquisite supplier portal - Automated request handling - Real-time connectivity via API Hub - Automated emails & follow-up - Instant reservation updates - Manage allotments, rooming and pax lists
- Traveller portalAvailable as app during trip - Easy overview of bookings - Push notifications & upselling - Personalized travel documents - Real-time itineraries & changes - Instant booking requests
- BookkeepingManage client invoices, payments - Supplier invoices & payments - Creditnotes, commissions, margins - Online payments - Connect to any accountancy program - Automated payment reminders
- Website & booking engineCustomizable website components - Quick search inventories - Real-time booking - Multi-brand, multi-language - Upgrades & upselling - Drag and drop interface
- FlightsReal-time search & book - Multiple sources - Import BSP - Alternative flights - Flight only and packaged - Automatic import for e-tickets
- Dashboard & BIExtensive data visualization - Real-time insights - Instant dashboard views - Business intel - Advanced analytics - Data-driven follow-up - - -
- Workflow automationAutomate business processes - Resource planning - Business synchronization - Schedule client appointments - Assign tasks - Manage calendar
- TechnologyModular - Deeply interconnected data - High-end innovation - Customizable automation - Web (cloud) based - Hosting & security
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Customer Success Manager

At Tide Software, we help travel companies modernize their operations. Our mission? To accelerate the digital transformation of the travel industry. We do this through an integrated SaaS platform that unites all operational processes — from quotes to invoicing, from content management to CRM, from booking flows to personalized travel documents.

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Customer Success Manager

Come work with us

Our team of 25 enthusiastic colleagues works every day to build user-friendly, scalable solutions for travel businesses across Europe and beyond. As our customer base continues to grow, so does our team. That’s why we’re looking for a Customer Success Manager — a professional who guides and supports our clients and helps them get the very most out of Tide.

Your role

As a Customer Success Manager, you’re the primary contact for our clients during and after onboarding.
You guide them step by step in using Tide, think strategically about how the platform can optimize their workflows, and ensure they truly achieve success with our technology.

Your responsibilities

Guide new customers through onboarding and the implementation of Tide.
Advise on setup, user structure, and platform functionalities.
Work closely with colleagues, developers, and clients to align workflows with Tide.
Monitor customer satisfaction and ensure users feel supported at every stage of their journey.
Assist with the rollout of new features and contribute ideas for platform improvements.

You are

A customer-focused professional who thrives on collaboration and problem-solving.
Experienced in the travel industry (e.g., as a travel agent, tour operator, or DMC).
Curious and tech-savvy — eager to understand how an innovative SaaS platform works.
Fluent in Dutch and English (additional languages are a plus).
Committed to creating positive, long-term partnerships with every customer.

What we offer

A key role within a fast-growing Belgian technology company with international ambitions.
Flexibility and freedom: hybrid working with Ghent as your home base.
Collaborating with travel organizations worldwide.
A warm, supportive work environment that values efficiency, open communication, and teamwork.
Opportunities to grow — through training, knowledge sharing, and a chance to help shape an innovative product.
An attractive compensation package with additional benefits — because your contribution deserves recognition.

Are you interested?

Curious about working as a customer success manager at Tide Software?

Apply below and we will contact you as soon as possible!

Apply here