Customer Experience
Today’s traveler is reshaping the tourism
industry. Tide anticipates and quickly adapts to this change. We aim for supporting and enabling the best customer experience you can give. Instant.
Relevant. Inspirational.
Marketing automation
Automatic communication is an efficient way to keep your customers updated with relevant information at the right time.
Personalized e-mails
Send automated yet personalized e-mails to ease your business workflow.
Segmentation
Segmentate your audience efficiently with Tide's dynamic CRM filters.
Relevant
Tide's smart CRM and CMS ensure all info is
personal and relevant for your targeted audience.
Recognizable
Enhance all your communication and documents with
your brand specific layout and look 'n feel.
Enriched client communication
Tide automatically drafts beautifully
designed quotations with enriched content, visualized itineraries, and
customized pricing.
Client portal & Traveller app
Delight your customers with a personalized client portal serving as an in-trip mobile app. Mobile first, fully responsive/adaptive on all screens.
Quotations
Tide automatically drafts beautifully designed quotations with enriched content, visualized itineraries, and customized pricing.
Traveller communication
Stay in touch with your clients through automated and personalized email communication and push notifications before, during and after their holiday.
Travel Documents
Design and compile automatically all required travel documents. Customize Tide's templates for personalized documents and send updates on flight or reservation changes.
Brochures printing
Tide comes with a built-in integration of Adobe InDesign© for immediate syncing of all texts and images, allowing you to create brochures more coherently than ever before.
Unique in-office experiences
Tide
helps you deliver the best in-office customer experience. We connect travel
technology with automated systems for sounds, scent, light, and images to
create unique presales experiences. When the client sits right in front of you,
the context-aware travel software recognizes search results for destinations
and products and automatically adapts to in-office screen images, sounds, scent,
and lights.
Window publicity
Control your digital window display to attract more people in your store.
Custom images
Display pictures and videos on in-office screens. Tide recognizes the destination and accommodation and shows instant images.
Custom sounds
The sound of gentle sea waves, Tibetan
chants, howler monkeys in the jungle…
Hear the sounds of your next destination.
Custom fragrances
The scent of the tropical beach, the mountain breeze, the rose garden… Smell your next destination.
Custom colours and lights
Experience your next destination’s colours and light with Tide’s smart lighting system.
Adaptive system
Set the right tone with Tide’s adaptive all
sense customization in visuals,
sounds, lights and odor.